Terms of Use

Updated 1st November 2019

Terms and Service

Please read these Terms of Service (Terms) fully and carefully. These Terms set forth the legally binding terms and conditions between Dargos Home Investment Limited, trading under the name of SPLEET (the Provider) and the Member (together the Parties) for your use of the Provider Accommodation and shall apply and govern your occupancy of any Provider Accommodation provided to you by the Provider. These Terms are a legal agreement between you and the Provider, an online co-living booking platform that provides fully furnished residential apartments to customers in prime locations in various cities across Nigeria. The Provider reserves the right to modify these Terms at any time in accordance with this provision. Any changes to these Terms will be posted on the Spleet website. The Provider shall provide you with notice of the modifications by email at least ten (10) days before the date they become effective. If you disagree with the revised Terms, you may terminate this Agreement in accordance with these Terms.

  • These Terms are the entire agreement between you and the Provider with respect to the services, including use of the provider accommodation, and supersedes all prior or contemporaneous communications and proposals (whether oral, written or electronic) between you and the provider with respect to the services. If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect and enforceable.
  • The failure of either party to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights hereunder.
  • Unless otherwise specified in these Terms, all notices under these Terms will be in writing and will be deemed to have been duly delivered when received, if personally delivered or sent by certified or registered mail, return receipt requested at the Provider Accommodation, or by email. Notices by email will be sent to you at the email address on file that you have provided. Notices by email shall be deemed to have been duly given the next business day after they are sent or when receipt is electronically confirmed; or the day after it is sent, if sent for next day delivery by recognized overnight delivery service. Electronic notices should be sent to info@spleet.ng.
  • The failure of either Party to enforce any part of these Terms shall not constitute a waiver of their right to later enforce that or any other part of these Terms. Waiver of compliance in any particular instance does not mean the waiver of either Parties compliance in the future.
  • The person who booked and is occupying the Provider Accommodation. Subject to the prior written consent of the Provider, the Member shall be the sole occupant of the Provider Accommodation and shall be liable for the booking of the Provider Accommodation.
  • These Terms of Service are personal to you as a Member and are not assignable, transferable or sub licensable by the Member to any third party, including a visitors or family members. The Provider may assign, transfer or delegate any of our rights and obligations hereunder without consent.
  • No agency, partnership, joint venture, or employment relationship is created as a result of these Terms and neither Party has any authority of any kind to bind the other in any respect.

This is any occupant other than the Member occupying the Provider Accommodation. Members are expected to respect their fellow members in the space and ask for members approval when having a guest. Members are not allowed to have a guest for more than 7 consecutive days.

  • The reservation made by the Member of the Provider Accommodation and any other products and services detailed in the Booking which is accepted by the Provider.
  • The Booking may be terminated by either Party giving the other at least thirty (30) days written notice.

It is a fee added to every space booked. The payment is made by the Member and is added to the cost of the space. It covers the costs attached to booking the living space.

The booking details shall include information of the use of the Provider Accommodation, showing the duration and type of Living Subscription (daily, monthly, quarterly and yearly), name of the Provider Accommodation, location and any other products and/or services that may need to be included in the booking. A one-time booking fee shall be payable by Members upon booking the Provider Accommodation.

There are four types of Living Subscriptions: daily, monthly, quarterly and yearly.

  • The daily subscription requires a minimum booking of one (1) day to the maximum number of days as may be required by the Member. The daily subscription is not automatically renewable, and extension of this subscription is dependent on the availability of Provider Accommodation. There is no guarantee that the same Provider Accommodation will be available upon renewal.
  • The monthly subscription requires a minimum booking of thirty (30) days and shall automatically renew for a further thirty (30) days unless otherwise agreed in writing by the Parties or terminated by either Party in accordance with these Terms.
  • The quarterly subscription requires a minimum booking of ninety (90) days and shall automatically renew for a further ninety (90) days unless otherwise agreed in writing by the Parties or terminated by either Party in accordance with these Terms.
  • The yearly subscription requires a minimum subscription of three hundred and sixty-five (365) days, automatically renewable for a further three hundred and sixty five (365) days unless otherwise terminated agreed in writing by the Parties or terminated by either Party in accordance with these Terms.

The monthly, quarterly or yearly subscription payable by the Member for the occupation and use of the Provider Accommodation, excluding any Service Charge payable, booking fee, refundable security deposit and VAT.

The daily subscription payable by the Member for the occupation and use of the Provider Accommodation excluding the booking fee and VAT. Upon payment of the DLS and subject to availability of the Provider Accommodation, Members shall be entitled to commence use of the Provider Accommodation within 48 hours of booking.

  • These are charges which include gas, water, electricity, permits, licenses, insurance, maintenance, estate dues, waste disposal and security services supplied to and/or used in the Provider Accommodation for the duration of the Living Subscription. The Member will pay all Service Charges as and when they become due. Any Service Charges not paid before the termination/expiration of the Booking, shall be deducted from the Security Deposit.
  • Any sum still due to be paid shall be payable on demand to the Provider and any excess amount from Security Deposit owed to the Member per the terms stated herein shall be paid to the Member within 30 (thirty) working days of exit.
  • A refundable amount, determined by the Provider, payable by the Member to mitigate against defaults, delays or damages for the living space within the duration of the member’s booking.
  • Members must send at least thirty (30) days written notice to the Provider to cancel their Booking or terminate their Living Subscriptions to receive their full security deposit. This shall be subject to any necessary deductions and charges, full account of which will be given by the Provider to the Member.
  • Where a Member cancels their booking less than two weeks before the Arrival Date or terminates their Living Subscription with less than fourteen (14) days written notice to the Provider, the RLS is non-refundable but may be exchanged for an equivalent amount of days on future stays at a Provider Accommodation subject to availability.
  • Where the Member does terminate the Booking in a manner contrary to the provisions contained herein, the Member’s Security Deposit shall be forfeited
  • Non-payment of the RLS as and when due shall result in the depletion in your security deposit.
  • Failure of the Member to pay the RLS after seven (7) days shall entitle the Provider to peacefully enter the Provider Accommodation and rightfully remove the Member and their belongings from the Provider Accommodation.
  • Notwithstanding the above, the Provider also reserves the right to withhold services or, for the avoidance of doubt, revoke access of the Member and any Guest to the Provider Accommodation whilst there are any outstanding fees, penalties and interest or for breach of the Terms.
  • The following shall result in a deduction of the Members Security Deposit: a default in the payment of RLS; refusal by the Member to pay for any damage caused by them or their Guest to the Provider Accommodation; where the Member fails to give written notification of cancellation of their booking or termination of their Living Subscription within the prescribed period.
  • The payment for the Living Subscription in the event of termination in accordance to this provision shall be refunded to the Member within thirty (30) business days.

Co-sharing is sharing living spaces with members from a mixed social group, ethnicity, diversity and gender within the daily, monthly, quarterly and yearly living spaces subscription.

Shown in the booking details, this is the date on which the Provider Accommodation shall become available for use by the Member.

The RLS, as stated in the invoice, when paid and continued to be paid by the Member in the way and manner prescribed by the Terms and in addition to the Members’ compliance of these Terms, shall entitle the Member to continue to enjoy the use of the Provider Accommodation.

Payment shall be made prior to the commencement of the Living Subscription and each renewal (whether automatic or by agreement between the Parties) via bank card on the Spleet website or via bank transfer through Paystack. Members also have the option of paying through a rolling direct debit set up with their bank, which can be stopped at any time. Members are able to move into a space 24hrs after successful payment is made.

  • The Provider shall only be obligated to repair any non-structural defects, outside of general maintenance repairs, that are notified in writing to the Provider within seven (7) days from the commencement of use of the Provider Accommodation.
  • Members shall have a period of seven (7) days from the date of payment to commence use of the Provider Accommodation. Subject to the written consent of the Provider, failure to commence use within the stipulated time shall lead to forfeiture of the Member’s Security Deposit and termination of the Living Subscription.

The Provider and/or its duly authorized agent, at a reasonable hour, shall be permitted to enter into the Provider Accommodation for the purpose of repairing any such defects or to inspect the Provider Accommodation for the purpose of carrying out general maintenance repairs.

  • The Provider Accommodation shall be used for residential purposes only. The Member agrees to keep the living space clean and sanitary and maintain its condition, except for reasonable wear and tear.
  • The booking of the Provider Accommodation is a limited license granted to you by the Provider to enter, occupy and use the Provider Accommodation for the duration of the booking. The Provider retains overall control and the right of re-entry into the Accommodation. The Member has no proprietary or equitable interest of any kind in the Provider Accommodation.
  • The Provider may transfer the benefit of this agreement and our obligations under it at any time.
  • The Provider shall not be liable for any failure to perform our obligations hereunder where such failure results from any cause beyond our reasonable control, including, without limitation, an act of God or public enemy, fire, explosion, earthquake, perils of the sea, flood, storm or other adverse weather conditions, war (declared or undeclared), civil war, revolution, civil commotion or other civil strife, riot, strikes, blockade, embargo, sanctions, epidemics, act of any government or other authority, compliance with government orders, demands or regulations, or any circumstances of a like or different nature beyond the reasonable control of the provider.
  • There shall be no smoking anywhere in the Provider Accommodation. For the avoidance of any doubt, this prohibition shall also apply to Guests.
  • No pets to be kept inside the Provider Accommodation.
  • The maximum number of people in a room in the Provider Accommodation shall not exceed two (2) persons.
  • Members are required to conduct themselves in a reasonable and responsible manner in the Provider Accommodation and must not act in any way which may disturb other residents. Failure to adhere to this requirement may result in the Members being asked to leave the Provider Accommodation in which event the Rolling Subscription and Service Charges shall become immediately payable by the Customer.
  • The Member will not sublet, charge, or part with the possession of the Provider Accommodation or any part thereof.
  • The Member will not store or allow to be stored on the Provider Accommodation any flammable substances and explosives except for liquefied petroleum gas for cooking purposes. Such gas must be stored in the designated place provided outside the kitchen and safely piped into the apartment. Gas cylinders must not be placed inside the kitchen of the Provider Accommodation.
  • The Member will not effect structural repairs, permanent alteration, changes, addition and extension to the Provider Accommodation without the written consent of the Provider.
  • The Member will be responsible for any loss or damage caused in the Provider Accommodation by the Member or Guest.
  • The Member shall be liable for the Provider’s reasonable cost of repairing, cleaning or replacing any property of Provider’s which is damaged, soiled or lost by a Member or their Guest.
  • The Member will replace the fixtures, fittings, glass or articles or any part thereof as contained in Schedule A which may be destroyed or damaged and incapable of being restored to the condition it was in at the commencement of this Agreement with articles of at least equal value or if the Provider or its authorized agents so require, pay the Provider or its agents the current value of any of the items.
  • The Provider may terminate Member’s subscription upon failure to adhere to these Terms.
  • The Member will yield up the Provider Accommodation, upon the termination/expiration or other determination of these Terms, substantially in the same state and condition as at the beginning of the booking.
  • Where the member wants to subscribe for Living Subscription otherwise than as already subscribed by them and/or on terms otherwise as provided herein, the Provider shall in their absolute discretion accept the booking on such other terms and conditions as they determine. The Member shall notify the Provider in writing not later than thirty (30) days of the expiration of their Living Subscription of their decision. The Provider retains the right to accept or reject this booking.
  • The Member is required to cancel the subscription on their dashboard for the cancellation to be effective.
  • The Provider has the sole discretion to terminate the booking if it believes or has any reason to believe that the Member will be a menace, damage property, constitute a nuisance, act recklessly or in such a manner that is improper or considered unacceptable by the provider.
  • Locks can only be changed with the written consent of the Provider.
  • Where a Member fails to pay the RLS, breaches any of the terms stated herein (hereinafter referred to as "Breach of Terms"), the Provider shall give the Member a notice in writing of the Breach of Terms stating the term breached and the period within which the Breach of Term may be cured. Failure by the Member to cure same within the stipulated time shall entitle the Provider to terminate the Living Subscription within seven (7) days after the stipulated time in the notice of Breach of Terms.
  • The Member hereby expressly acknowledges that it shall be lawful for the Provider at any time thereafter to re-enter the Provider Accommodation or any part thereof without recourse to a court of law. Upon the Provider’s re-entry into the Provider Accommodation, the booking will be deemed terminated.
  • In breach of the Terms the Provider has the right to shut down power, water and change the locks to the accommodation.
  • In cases where the member is in a shared space, an email will be sent to co-members in the accommodation advising them of the breach and telling them to deny access to the breached member.
  • There is no partial or full refund in any circumstances when the Member’s RLS and DLS is active.

Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Data’ is being used on SPLEET. “Personal Data” means any information relating to an identified or identifiable natural person; It can be anything from a name, address, a photo, an email address, bank details, posts on social networking websites, medical information, and other unique identifier. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Data in accordance with our website.

What personal information do we collect from the people that visit our website

The website can be visited without revealing any personal information. When registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, or other details to help you with your experience.

Where required, this information may include your personal contact information and/or your company contact information and your bank details. SPLEET will use this information to reply to your inquiries, to provide you with requested products and services, to set up your member’s account, and to contact you regarding new products and services.

By accessing the services of SPLEET and voluntarily providing us with the requested personal information, you consent to the collection and use of the information in accordance with this privacy policy. Your consent can be withdrawn at any time by sending a request to that effect to the contact information supplied below.

If you do not consent to the collection, use or disclosure of your personal information as outlined in this policy, please do not provide any personal information to SPLEET.

How do we use your information?

We may use the information we collect from you when you register as a member in the following ways:

  • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better serve you in responding to your customer service requests.
  • To quickly process your transactions.
  • To follow up with them after correspondence (email or phone inquiries)

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We implement a variety of security measures when a member registers to maintain the safety of your personal information. We also protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you put in.

Do we use ‘cookies’?

We do not use cookies for tracking purposes

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personal Data unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights.

Guiding principles

The collection and processing of your Personal Data shall be in accordance with the legitimate and lawful purpose consented to and shall only be stored for the period which is reasonably required, provided also that your Personal Data shall be adequately secured against foreseeable hazards within our contemplation.

Remedies

In the event of any violation of this Privacy Policy by SPLEET, the Customer shall be entitled to demand the return of all Personal Data collected and to demand the end of use of any such Personal Data. This remedy shall be available from the time of breach of this Privacy Policy, provided the Customer has already sent a complaint to the contact information provided below, which was not attended to. Contacting Us If there are any questions regarding this privacy policy, you may contact us at this email [info@spleet.ng]